Privacy policy.

Doggy Dooz is a registered business name of Dog Diversity Pty Ltd (ABN 18 613 477 231). We respect your privacy and are committed to protecting your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, and protect your information when you visit our website, book our services, or interact with us in any way.

Information We Collect

We may collect the following information from you:

  • Contact details such as your name, phone number, email address, and postal address.

  • Pet information you provide for bookings (e.g. breed, size, grooming needs).

  • Payment details when you purchase services.

  • Website usage data, including your IP address, browser type, and activity on our site, collected through cookies and analytics tools.

How We Collect Information

We collect personal information when you:

  • Make a booking online, over the phone, or in person.

  • Contact us by email, phone, or through social media.

  • Subscribe to our updates or promotions.

  • Browse our website, where cookies and tracking technologies may be used to understand your preferences and improve your experience.

How We Use Information

We use your information to:

  • Provide and manage our grooming services.

  • Confirm and manage bookings and appointments.

  • Communicate with you about your pet’s care and our services.

  • Send promotional offers, updates, or educational content (you can opt out at any time).

  • Improve our website, services, and customer experience.

  • Support advertising campaigns, including Google Ads and remarketing.

Sharing of Information

We do not sell your personal information. We may share it with:

  • Trusted service providers such as booking platforms, payment processors, email and SMS systems, and analytics/advertising partners (including Google).

  • Legal or regulatory authorities, where required by law.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and support marketing (including Google Ads remarketing). Cookies help us understand how visitors use our site so we can provide better services.

You can choose to disable cookies in your browser or opt out of Google Ads personalisation through Google’s Ads Settings.

Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes secure systems, restricted access, and confidentiality practices.

Access and Correction

You have the right to request access to the personal information we hold about you, and to ask for it to be corrected if it is inaccurate. Please contact us using the details below.

Opting Out of Marketing

If you no longer wish to receive our emails or SMS updates, you can unsubscribe at any time by using the link provided in our communications or by contacting us directly.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

For any questions or concerns about your privacy, please contact us:

Doggy Dooz / Dog Diversity Pty Ltd
Email: info@doggydooz.com.au
Phone: 03 9687 0299
Address: 94 Charles St Seddon Victoria 3011